Thursday April 18, 2013
instantgrahm asked: There is no trash icon on my wish list or an X when i scroll over it, but i want to delete my items :P how do i do that?
Just to clarify: are you talking about deleting items using the Wanelo app, or are you on Wanelo.com?
If you’re on the app: Press down on the item for a few seconds. A window will pop up that will let you delete the item.
If you’re on the website: Make sure you’re signed into your account. Internet Explorer is tricky, so try to get on Google Chrome or Firefox if you can.
Hope that helps! You can email us at email@example.com if you’re still having difficulty :)
Thursday March 14, 2013
Anonymous asked: I was wondering if you were thinking about adding a categories feature, so I can just search for a category out of all the people and stores I am following in "My Feed". Also, are you going to add an option to change the currency? You say you are a worldly brand, but yet you only use the dollar. If you would add this feature I think it would open up a lot of doors and make a part of the community feel more welcome.
Great suggestions. We are definitely working on giving our non-US users an option to see items in their currency, so keep an eye out! We’re also constantly working on making the search button easier and more efficient.
If you’ve got a question, concern, or you just wanna say hi, email us at firstname.lastname@example.org.
Monday March 11, 2013
Anonymous asked: How do you say the name? My friends and i have been debating it for months!! We just CANNOT! figure it out!!
Honestly, you can pronounce it whichever way you’d like! (ღ˘⌣˘ღ) ’Round these parts we like to pronounce Wanelo “Wah-nee-low” (from WAnt NEed LOve)!
We created a Vine recently you might want to check out: How to Pronounce Wanelo
Wednesday March 6, 2013
Anonymous asked: How do you claim a store on Wanelo. My account shows that I have not claimed my store, but it is not a clickable link nor is there anywhere else that I can figure this out!
Hey there! Store ownership is a brand new baby, so sit tight if you can’t become verified just yet.
If you own a store and want to claim the Wanelo page for it, email us at stores@wanelo with more questions! You can also check out our Help Center.
Monday February 4, 2013
Anonymous asked: Hello, I really enjoy the site but I can't edit anything I post. Is there a way to do that? I can only delete collections and items I post, and edit collection titles but that's it. Thanks!
You can edit the titles and prices of products you post on the website, but not yet on Wanelo for iPhone and Android. Just mouse over the title of a product you’ve posted, click and start typing to edit.
Friday February 1, 2013
Anonymous asked: Sorry for asking a really naive question, but there used to be an alert when one of our saved items was commented on. What happenned to it? So now, how will we know if an item has received a comment?
Great question. Notifications for comments are now limited to comments you’ve been @mentioned in. We did this because when a product of yours catches on, the number of comments can be overwhelming and quickly drown out more relevant communications directed at you. Our goal is to better enable communication around products and the change seems to be having a positive effect so far, but we’re always tweaking and there’s further to go. Feel free to email us at email@example.com if you have other questions or suggestions!
Anonymous asked: How long does it take to verify a store. When I post items from my store, they don't show up under any of the hashtags I use.
It varies. Feel free to email us at firstname.lastname@example.org with your store name and we can check on it.
Monday January 21, 2013
Anonymous asked: If you have a bunch of things saved do you have to eventually buy them all? I do buy things sometimes but lately A box is popping up that says "Literally buy everything". Do I have to if I have them saved??
You don’t have to, no. No pressure. Really :)
Tuesday January 15, 2013
ailu-rophilia asked: if my facebook is logged in and im from australia on it is the price on wanelo in the australian dollar?
Support for the display of different currencies on Wanelo is in the works. Right now the prices are in USD and we know how inadequate that is :) Thanks for your patience.
Friday January 11, 2013
Friday January 11, 2013
Thursday January 10, 2013
Anonymous asked: I just got the app and there is still no way to delete saved items on iphone app, help
It’s super easy on the iPhone app! Hold down the product you want to delete and then tap “Delete.”
Thursday January 10, 2013
Anonymous asked: Hi There! I can't seem to get my collection title or description to edit/update. Is there some type of bug? or am I just doing it wrong? I go to the collection and click where it says "click here to edit the description," but it never adds/updates the description. Any help would be greatly appreciated :) Thank you, WANELO Addict :)
There was an issue with this briefly but it’s now fixed. You should be able to edit your collection titles and descriptions again. Sorry about that!